GENERAL TERMS AND CONDITIONS

Company information:

Voranc Vogel sp

Strossmayer Street 6
1000 Ljubljana

Slovenia

ID: SI77971981

Registration number: 7996209000

General

 

The customer is bound by the general conditions that are valid at the time of purchase (submission of an online order) on the website or in the online store of Voranc Vogel sp
 

Protection of personal data
 

You can find more about personal data protection  here   ( Personal data protection policy ).


Types of users

You do not need to register to buy in the online store of Voranc Vogel sp  .
 

Availability of information

The following information is always available to the customer:

a) company identity (name and registered office of the company, registration number and tax number),

b) contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),

c) essential characteristics of products or services (including after-sales services and guarantees),

d) product availability (every product offered on the website should be available within a reasonable time),

e) terms of delivery of the product (method, place and deadline of delivery),

f) all prices must be clearly and unambiguously specified and it must be clearly shown whether they already include taxes and transport costs,

g) method of payment and delivery,

h) time validity of the offer,

i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product,

j) explanation of the complaint procedure, including all information about the contact person or customer service department.

 

Order and prices
All prices include VAT. The prices are valid at the moment of placing the order and have no further validity.

The purchase contract in the online store is concluded the moment the buyer receives the first email confirming his order. From this moment, all prices and other conditions are fixed and apply to both the seller and the buyer.

 

The sales contract (ie the first electronic message about the status of the order) is in electronic form.
 

Delivery deadline 

 

We place orders within three (3) working days. Pre-orders are placed three (3) days after the pre-order deadline. Parcels are delivered by Pošta Slovenije, we are not responsible for any delays.


Payment methods
The online store of Voranc Vogel sp enables the following payment methods:

•       with payment or credit card (Mastercard, Visa, Visa Electron, BA Maestro)

•        cash takeover of the company with 8

 

The consumer's right to withdraw from the contract

•       In contracts concluded at a distance, the consumer has the right to notify the company within 14 days to the company's email address or unequivocally informs any other communication channel that it withdraws from the contract without having to give a reason for its decision.

•       The consumer must return the goods to the company no later than 14 days after the cancellation of the order. The consumer returns the goods to the address: Voranc Vogel sp, Strossmayerjeva ulica 6, 1000 Ljubljana, Slovenia. The only cost charged to the consumer in connection with the cancellation of the order is the direct cost of returning the goods. 

•       The consumer must return the item to the seller undamaged and in the same quantity, unless the item is damaged, lost or destroyed. its quantity decreased without the fault of the consumer. 

•       When returning the goods, the consumer also sends the invoice for the goods and personal data and the transaction invoice to which he wants to receive the return payment . We will refund the payment within 14 days of receiving the notice of withdrawal from the contract. 


Liability for material errors
The seller is liable for physical defects that the item had when the risk passed to the buyer, regardless of whether it was known to him or not. The seller is also responsible for those material defects that appear after the risk has passed to the buyer, if they are the result of a cause that existed before that. An insignificant material error is not taken into account.


Security of personal data
The website uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments.

Credit card authorizations are carried out in real time with immediate verification of data from banks. Card information is not stored on the server of Voranc Vogel sp

 

Legal notice 

The online store of Voranc Vogel sp and all information on it, images of articles, graphic and video elements on the website are protected and may not be reproduced or used without prior written permission.
 

Exclusion of liability

We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In the event of technical problems on the website, we reserve the right to cancel orders that were affected by the technical error. In case of order cancellation, we will notify you as soon as possible and inform you of the next steps. You yourself must ensure adequate equipment protection (antivirus, etc.) before accessing and using the website.
 

Complaints and disputes
The company Voranc Vogel sp complies with the applicable European legislation on consumer protection. It does its best to fulfill its duty to establish an efficient complaint handling system and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail. The company Voranc Vogel sp makes every effort to resolve any disputes amicably. In the case of judicial settlement of disputes, the court of the consumer's permanent residence is competent.